Will changes made in response to the COVID 19 pandemic affect my Khudu Kids order?
We remain open for business but with significant changes designed to keep ourselves and our customers safe. Any Covid-related revisions to our store policies will be updated here, but the short version is as follows:
- we're still posting orders to UK and international customers, however deliveries outside of the UK are subject to severe delays. Please check with us or Royal Mail for the latest information about shipping to your country.
- we're currently only shipping orders on Tuesdays and Thursdays, until further notice.
- all your orders are now made in our home studio, where we are sticking to the very latest hygiene and safety guidelines relating to coronavirus.
- we've added digital Gift Cards to our store to give customers the option of gifting without the wait for shipping. Best of all, our gift cards don't expire!
- you can keep in touch with us daily via social media or email us. Search @KhuduKids on Instagram, Twitter and Facebook, or use our contact form to message us.
Do you ship internationally?
Yes, we ship to addresses worldwide from our London, UK-based studio.
How long will my order take to arrive?
After your order has been dispatched, please allow
1-3 business days for delivery within the UK.**
3-5 business days for delivery within Europe.**
5-10 business days for international delivery.**
**Delivery may be significantly delayed due to ongoing disruption caused by the worldwide COVID-19/coronavirus pandemic. If you're worried about shipping delays, or would rather give an instant gift, please consider purchasing a digital gift card.
What payment methods does Khudu Kids accept?
We accept payment by Paypal, Mastercard, Visa, Google Pay, Apple Pay and American Express.
How much do you charge for shipping?
Our standard delivery charges are
UK Mainland £3.00 (Signed For 1st Class)*
Rest of World £6.00 (International Standard)*
*Shipping upgrades are available for these services. Further details can be found in our Postage and Delivery section.
Can I return my order?
Yes, you can.
With the exception of custom or bespoke items, gift cards and items on sale, we offer an exchange or a full refund on all items that are returned within 14 days of receipt. Returned items must be sent back in their original condition: unworn, unwashed, with all labels and tags intact. Further details about our Returns Policy can be founds here.
We also strongly suggest that any items are sent back via trackable shipping, as we do not accept responsibility for any returns lost in transit.
Please contact us with your order information before returning your item(s).
How do I change or cancel my order?
You are free to change your mind for any reason by contacting us within 24 hours of placing your order. Once the order has been shipped, it cannot be changed or cancelled.
Where are Khudu Kids products made?
Each and every one of our items are handmade in-house, in our little London studio so we can ensure the highest standard in the production of all Khudu Kids garments. We also source all of our materials in the UK to limit the air miles on everything we produce.
Can you make this in a bigger size?
If we have the fabric available, then yes we can make some items (such as leggings and tops) in kids sizes up to age 14, or even in adult sizes! Contact us if you'd like to enquire about a custom order.
Do you offer custom orders?
We love custom orders! As our collection is handmade to order, this is possible on pretty much any of our designs. If you would like any variation of one of our designs- maybe a different colour way, different buttons, different fabrics- please don't hesitate to message us to discuss ideas.
Do you offer gift wrapping?
All Khudu Kids orders are shipped wrapped in tissue, with a decorative sticker and postcard. The invoice/order sheet is enclosed seperately within the packaging, to make gifting easier. For more gift-wrapping extras such as adding ribbon to your package, please contact us to discuss options.
Will prices be displayed anywhere in or on the parcel when it's delivered?
For orders shipped to addresses outside of the European Union, in order to comply with UK laws, we are obliged to declare the correct contents and prices of all enclosed items on the outside of the parcel for customs clearance.
Please bear this in mind if you are sending a gift directly to the recipient's delivery address.
How do I care for my Khudu Kids items?
All our products are sold with the appropriate washing instructions enclosed or on a sew-in label. For most items, we recommend a warm wash, at about 30°C and hanging to dry naturally. Our cotton and linen clothing is iron-safe, but special care should be taken not to iron on the print side of the garment and to avoid ironing any elastics or trimmings.
How do I arrange a press opportunity with Khudu Kids?
We are happy to send samples for press and marketing opportunities.
Please use our contact form to get in touch or email firstname.lastname@example.org with as much detail as possible about your shoot.